Payment Policy

Payment Policy — Credit Card, Apple Pay, Shop Pay & Google Pay

Michael & Emma London

Last updated: 30 November 2025

At Michael & Emma London, we ensure a smooth, secure, and user-friendly checkout experience. This Payment Policy outlines how payments are processed when using Credit Card, Apple Pay, Shop Pay, and Google Pay on our website.

1. Accepted Payment Methods

We exclusively accept the following payment methods:

a. Credit Card Payments

We support major credit cards, including:

  • Visa

  • Mastercard

All credit card payments are processed securely through trusted third-party payment gateways.

b. Apple Pay

Customers using Apple devices can seamlessly complete their purchase using Apple Pay for an ultra-fast and encrypted checkout experience.

c. Shop Pay

Shop Pay allows customers to complete payments quickly using saved information or opt into accelerated checkout options.

d. Google Pay

Google Pay provides an easy and secure way for customers with Google accounts to finalize their purchase with just a few taps.

No other payment methods are accepted for transactions on our store unless explicitly stated at checkout.

2. Payment Security

Your safety is our top priority.

  • All payments are processed via a secure SSL-encrypted connection

  • We never store credit card numbers or payment details

  • Sensitive information is handled solely by certified, PCI-compliant payment processors

  • Fraud detection and advanced security checks are built into our checkout system

This ensures every payment is protected against unauthorized access.

3. Payment Processing

  • Orders are only processed after successful payment

  • If a payment fails or is declined, the order will not be created

  • We reserve the right to cancel or review any order flagged as potentially fraudulent

Once your payment is confirmed, your order immediately enters our fulfillment workflow with our supplier.

4. Refunds

If you qualify for a refund — for example, after an approved return — the following applies:

  • Refunds are always sent back to the original payment method used during checkout

  • Refund processing time: within 14 days after the returned item has been received and inspected

  • Shipping fees are non-refundable unless required by law

You will receive a confirmation email as soon as the refund has been issued.

5. Payment Assistance

For questions or issues related to your payment, feel free to reach us at:

📧 info@michaelenemmalondon.com

We are happy to help and aim to respond as quickly as possible.